Can I add my own configuration to .htaccess files?
Yes; you are welcome to customize your web site with a .htaccess file.
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Can I install applications that are not listed on the CMS Systems list?
You are welcome to install any web-based application that you wish; our servers support most popular PHP and MySQL-driven applications, including forums, content managers, and online stores.
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I need to compile a program from C/C++ source code. Can I do so with OpenSourceHost?
No; at this time our hosting plans do not include the compilers for building C and C++ applications.
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Can I install RPM packages into my Web Hosting Account?
No; RPM files cannot be used with OpenSourceHost Web Hosting accounts at this time.
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Can I install a different operating system into my Hosting Account?
No; for the security of our customer accounts, OpenSourceHost maintains the custom Linux OS that is used for all of our Web Hosting accounts.
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Do you offer Windows-based servers?
No; OpenSourceHost provides secure Red Hat Linux-based servers only at this time.
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Can I run a chat or game server on a OpenSourceHost Hosting account?
No; you may not run any software that runs as a daemon or service on your account, including chat and game servers. However, you are welcome to install PHP or MySQL based scripts that allow your web visitors to post comments or messages to each other.
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Do you offer ColdFusion with your hosting plans?
We do not currently offer ColdFusion MX for any of our hosting plans.
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If my needs change in the future, is it easy to upgrade hosting plans?
Yes; simply request an upgrade from your Customer Manager. You will only need to pay the pro-rated difference between your current plan and the higher plan that you are changing to.
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Is mod_rewrite included with a OpenSourceHost Web Hosting account for setting up redirections and hiding long URLs?
Yes; mod_rewrite as well as all of the popular Apache 2.x modules are included with every Web Hosting account.
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Will my visitors see advertisements or pop-ups on my pages hosted with OpenSourceHost?
No; we do not modify or insert anything into your website content so your viewers will never see an unwanted advertisement or pop-up.
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Can I remotely access my hosting account using SSH?
Yes; OpenSourceHost provides secure command line access via SSH on all hosting plans for advance users to manage their account.
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If I already own my own SSL certificate, can I use it with my OpenSourceHost Web Hosting account?
Yes; as long as you have the certificiate and private key that the certificate was generated against you may install it into your web hosting account. You can additionally generate your own certificate request for use when ordering an SSL certificate.
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Can I add multiple SSL certificates to my OpenSourceHost Web Hosting account for use on additional domains?
No; due to limitations in the way that SSL certificates are bound to an IP address, it is not possible to install more than one SSL certificate.
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What version of PHP and MySQL does OpenSourceHost offer?
We offer PHP 5 and MySQL 4 on all plans.
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Can I add cron jobs for automatic scheduled maintenance tasks?
Yes; the OpenSourceHost control panel allows you to easily add and edit scheduled tasks.
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What hours is phone support available from OpenSourceHost?
OpenSourceHost offers US-based telephone support between 9am and 9pm (EST) Monday through Friday; technicians are always available 24/7 to answer support tickets submitted via the Customer Manager.
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What statistics packages are included with OpenSourceHost Web Hosting service?
OpenSourceHost provides both Webalizer and AWstats for tracking website visits, but you are welcome to install additional software or use third-party statistical services if you so choose.
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Does OpenSourceHost offer an alternate port for sending email in the event that my ISP blocks outgoing mail access?
Yes; you may use port 587 when sending mail as an alternative if your internet provider does not allow for outgoing email access on the standard port 25.
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Does OpenSourceHost offer IMAP email support?
Yes; IMAP mail access is supported. POP3 mail access is also allowed for all email users, so you are welcome to use any email client such as Outlook to download and access your email messages.
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How often are your servers backed up?
Each server is backed up daily, and you can request that items from up to 30 days ago be restored to your account. Additionally, each server is frequently mirrored so that a "hot spare" is available in case of a hardware failure.
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Do you set limitations on the number of emails that can be sent from my hosting account?
You may send up to 1000 messages per day. Please do not use your Hosting account to send unsolicited advertisements. If you have questions about the usage of our services regarding email limits, please refer to our Acceptable Use Policy.
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Does OpenSourceHost offer a 30-day money back guarantee?
We offer a 30-day money back guarantee when you purchase your first OpenSourceHost hosting account. If during your first 30 days you decide to terminate your hosting account, OpenSourceHost will refund all fees paid towards your base hosting product (including setup fee), with the exception of optional add-ons. Annual hosting commitments are excluded from this offer.
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Does OpenSourceHost offer an eCommerce solution?
While we do not provide specific shopping carts for your use, we do support several open source systems that may fit your needs. To view a full list of available shopping cart solutions, go to http://opensourcehost.com/cmssystems.html
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Which payment methods do you accept?
We accept Visa and MasterCard credit cards, as well as PayPal as a form of payment.
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Will you place advertisements on my site?
Absolutely not. We will not place banner ads, pop-up ads, etc. on your website.
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Are applications that require PHP and MySQL supported?
Yes; we offer PHP 5 and MySQL 4 on all of our plans. Any application or script that uses these popular technologies will work with OpenSourceHost hosting plans.
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Can I connect to the MySQL database from my computer using software like NaviCat?
Yes; any desktop MySQL management software which supports secure SSH connections (or "SSH Tunnels") such as NaviCat will work.
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Can I use ASP .Net applications in a OpenSourceHost Hosting account?
No; ASP .Net requires a Windows-based server, which OpenSourceHost does not currently offer.
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Can I use open source CMS software inside my Web Hosting account?
Yes; with each of our hosting plans you have the option of using a multitude of open source systems. To view the full list of available open source systems, visit http://opensourcehost.com/cmssystems.html . Additionally, any open source system found at http://opensourcecms.com is also capable of being installed on your OpenSourceHost hosting plan.
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Do I need to install system updates in my Hosting Account?
No; the OpenSourceHost hosting platform allows our engineers to keep pre-installed software like PHP and Apache up-to-date without requiring you to modify your website. You will want to be sure that you are keeping any third party software that you may have installed up to date to prevent any security problems in the future.
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